OLOWU BOLUWATIFE FRANCIS
Versatile Professional | Customer Engagement & Project Management Specialist
Lagos, NG.About
Versatile and results-driven professional with a strong background in customer engagement, sales, education, and project coordination. Adept at leveraging communication and leadership skills to drive impactful outcomes, from resolving high-volume customer inquiries to orchestrating successful community initiatives and achieving academic targets. Eager to apply a comprehensive skill set across diverse industries to foster growth and enhance operational efficiency.
Work
Access Bank
|Contact Center Agent
Lagos, Lagos State, Nigeria
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Summary
Managed high volumes of inbound calls across diverse inquiries, consistently delivering prompt, empathetic resolutions that significantly enhanced customer experience and satisfaction.
Highlights
Managed high volumes of inbound calls, effectively resolving diverse inquiries, complaints, and service requests to consistently deliver prompt and empathetic customer resolutions.
Rapidly onboarded into a fast-paced inbound contact center environment, adapting to multiple call types and internal processes while maintaining high accuracy, professionalism, and compliance with quality standards.
Terra
|Door-to-Door Sales Representative
Lagos, Lagos State, Nigeria
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Summary
Engaged over 100 potential customers daily through direct sales, meticulously collecting data to build sales pipelines and inform market strategy.
Highlights
Engaged 100+ potential customers daily through door-to-door sales, delivering compelling product presentations and effectively addressing initial inquiries to drive interest.
Meticulously collected and managed customer contact information for CRM, building a robust pipeline for future sales and targeted marketing campaigns.
Compiled direct customer feedback through market research, providing valuable field intelligence that guided company strategy and product development.
Bobas International College
|Student Teacher
Lagos, Lagos State, Nigeria
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Summary
Designed and delivered engaging lessons to diverse student audiences while coordinating a major annual event to foster teamwork and achieve common goals.
Highlights
Designed and delivered persuasive communications (lessons) to diverse audiences, fostering engagement and building proficiency in key subject areas.
Played a key role in organizing a major annual event (Inter-House Sports), contributing to logistical planning and team motivation to achieve common goals and ensure successful execution.
Happy Day Group of Schools
|Student Teacher
Lagos, Lagos State, Nigeria
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Summary
Coached and prepared students for high-stakes examinations, employing strategic planning and personalized feedback to drive success and optimize individual outcomes.
Highlights
Coached and prepared students to achieve critical targets in high-stakes examinations, employing strategic planning and personalized feedback to drive success and exceed performance goals.
Leveraged continuous assessment and feedback to tailor instructional approaches, monitor student progress, and optimize outcomes for individuals, demonstrating a results-oriented mindset.
Saints Media Press (Ekiti State University)
|Student Journalist
Ado Ekiti, Ekiti State, Nigeria
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Summary
Conceptualized and executed innovative projects that significantly enhanced community engagement and successfully coordinated the institution's first Presidential Debate.
Highlights
Conceptualized and executed innovative projects that significantly enhanced community engagement and participation, demonstrating initiative and a deep understanding of audience engagement.
Coordinated and facilitated the institution's first Presidential Debate, managing stakeholders and public discourse with exceptional verbal communication and professional handling of dynamic interactions.
Volunteer
Damotok International School
|Educator & Event Coordinator (NYSC Place of Primary Assignment)
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Summary
Coached and prepared students for debate competitions and meticulously organized school events, demonstrating strong project management and logistical skills.
Highlights
Proactively coached and prepared students for debate competitions, equipping them with persuasive speaking and research skills, mirroring professional training in product value and benefits.
Organized and coordinated school events from concept to execution, ensuring seamless operations and high participation, showcasing strong project management and logistical capabilities.
NYSC (ASAYA Camp, Kogi State)
|Welfare Director
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Summary
Oversaw the well-being and quality of life for corps members, contributing to securing 2nd place in camp evaluations through strategic welfare initiatives.
Highlights
Oversaw the well-being and quality of life for corps members, contributing to the platoon securing 2nd place in competitive camp evaluations.
Coordinated welfare initiatives that effectively boosted morale and enhanced the overall performance of platoon members.
NYSC (Olorunda LGA, Osun state)
|General Secretary PET
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Summary
Led public sensitization campaigns and coordinated logistics for successful outreach programs, collaborating effectively with school administrators.
Highlights
Played a key role in sensitization campaigns on critical social issues (e.g., dangers of abortion), reaching a significant number of students in Osogbo.
Coordinated logistics and collaborated effectively with school administrators to ensure successful participation in outreach programs.
Education
Ekiti State University
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Bachelor of Arts in Education (B. Ed)
English Education
Grade: Second Class Hons.
Languages
English
Certificates
Certificate Of National Service (NYSC)
Issued By
NYSC
ALX Virtual Assistant Training
Issued By
ALX